Shipping & Returns
We stand behind every bag shipped! This page tells you exactly what to expect- and what happens on the rare occasion something doesn't go right.
Shipping
– Roasted and packed orders shipped as fresh as possible.
– Shipped with tracking and will email you tracking details once your order has shipped.
– We currently offer free shipping on orders over $35 within the United States.*
– International shipping is available to select countries with calculated rates shown at checkout.
- Free Shipping for All Subscriptions
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Free Shipping (U.S. only)*
We offer free standard shipping on orders over $35 for orders placed in the United States and delivered to an address in the United States. Orders that do not meet this threshold will see the applicable shipping rates at checkout before you complete your purchase.
Every order is roasted and packed fresh and processed from our fulfillment partner for shipment. Once your order is placed, it moves through our system quickly — because coffee this carefully made shouldn't sit around waiting.
You'll receive tracking information as soon as your order ships. If you notice an issue with your shipping address after placing your order, reach out to us right away at Coffee@Siphappensroasters.com and we'll do everything we can to catch it in time.
Returns & Replacements
At Sip Happens Roasters, our goal is to make sure you receive the products you paid for in good condition and exactly as described. Because coffee is a consumable, we can’t accept returns on coffee for food safety reasons — and that’s a good thing for you. You never have to worry about receiving a bag that’s already been to someone else’s doorstep.
Instead, we stand firmly behind our fulfillment and shipping. If we sent the wrong product, size, or grind, or if your order was lost or damaged in transit, we’ll make it right. Please contact us within 14 days of delivery (or expected delivery) at Coffee@Siphappensroasters.com with your order details.
We will send a replacement for the affected item(s) at no cost to you. Our fulfillment process has an exceptionally low error rate, but when something does go wrong, we handle it immediately. No unnecessary back‑and‑forth, and no long waits.
Lost or Stolen Packages
Carrier issues are rare, but they happen — and when they do, you won't be left sorting it out alone.
If your package is marked as delivered but never arrived, or goes missing in transit, reach out to us. We'll investigate with the carrier and get a replacement on its way to you. Shipping and fulfillment costs are covered by us — your only job is to let us know.
International Orders
We're proud to ship internationally and love that great coffee finds its way to doorsteps around the world. That said, international shipments are subject to local customs processes and carrier timelines outside our control.
We can't guarantee specific delivery windows on international orders, and customs delays are unfortunately beyond what we're able to resolve. If your order encounters a significant delay, get in touch and we'll do what we can to help.
How to Reach Us
Something off with your order? Just contact us at Coffee@Siphappensroasters.com with your order number and a brief description of the issue. We'll take care of the rest.
Your morning ritual deserves better than average — and so does your experience with us.