Refund policy

Refund Policy

At Sip Happens Roasters, we stand behind every bag shipped.

Returns We do not accept returns on coffee. Because coffee is a consumable product, we cannot accept returns and reship items safely or responsibly. This ensures every customer receives a product that has never been to another doorstep.

Replacements If you received the wrong product, the wrong grind size, or an item that does not match your order, contact us and we will send a replacement — expedited, at no cost to you. Please reach out with your order number and a description of the issue.

Lost or Stolen Packages If your package is marked as delivered but never arrived, or goes missing in transit, contact us. We will investigate with the carrier and arrange a replacement at no cost to you. Shipping and fulfillment costs are covered by us.

International Orders International shipments are subject to local customs processes and carrier timelines outside our control. We cannot guarantee specific delivery windows on international orders. If your order encounters a significant delay, please get in touch and we will do what we can to help.

Contact Us Email us at Coffee@Siphappensroasters.com with your order number and a brief description of the issue. We will take care of the rest!